Provide real-time help to users through guided tours and contextual support.
Transform the management of affiliations, registrations, and memberships with the automation of iSquad. From player registrations to license validation and membership management, everything is centralized in one easy-to-use platform.
Squash user assistance tools help users understand and operate digital systems through interactive, context-aware support. Features include guided walkthroughs, contextual tooltips, embedded help videos, and automated prompts. These tools adapt to user behavior, roles, and tools, ensuring that help is relevant and non-intrusive. They reduce onboarding time, prevent common mistakes, and lower the volume of support tickets. This solution is ideal for new users and complex tools requiring extra instruction.
Interactive walkthroughs
- Step-by-step guides for workflows
- Highlight key buttons or fields
- Trigger based on user action
- Measure completion rates
- Provide feedback at each step
Embedded video support
- Show how-to clips
- Include subtitles
- Adapt to screen size
- Suggest next steps
- Track video views
Behavior-based assistance triggers
- Detect user inactivity
- Offer suggestions after errors
- Guide based on role
- Analyze common pain points
- Personalize help content
What is user assistance in squash software?
It provides embedded support and step-by-step guides to help users perform actions confidently.
Who uses it most?
New users, staff using advanced tools, or anyone learning a new process.
Is it available in all tools?
Yes, it’s configurable per tool and user type.
Can assistance adapt to user behavior?
Yes, help is triggered by inactivity, errors, or certain navigation patterns.
Does it reduce training time?
Yes, onboarding is faster and more autonomous with in-app support.