Provide real-time rugby support to clubs, rugby unions, and stakeholders.
Transform the management of affiliations, registrations, and memberships with the automation of iSquad. From player registrations to license validation and membership management, everything is centralized in one easy-to-use platform.
Rugby support services are critical for assisting users across rugby unions, clubs, referees, and staff. A dedicated support platform centralizes incident reporting, troubleshooting, and ticket tracking. Users can submit requests through portals or mobile apps and track the status of their issues. Support agents classify, assign, and resolve tickets within SLAs, ensuring timely assistance. The platform includes FAQs, guides, and role-based knowledge resources to reduce resolution time and increase user satisfaction.
Multi-channel support intake
- Submit tickets via web or app
- Attach screenshots or documents
- Select issue category
- Auto-assign priority
- Confirm ticket receipt
Agent ticketing dashboard
- Track ticket lifecycle
- Assign to support squads
- Log resolution steps
- Measure SLA compliance
- Generate agent performance reports
Integrated knowledge base
- Publish role-specific guides
- Answer common questions
- Embed help into modules
- Update articles dynamically
- Enable keyword search
What is rugby support used for?
To help users resolve technical issues, understand tools, and ensure smooth platform use.
How are tickets submitted?
Through dedicated support portals, email, or integrated system buttons.
Are issues tracked in real time?
Yes, users see their ticket status and receive notifications of updates.
Is support categorized by issue type?
Yes, categories help assign issues to the right squad and prioritize effectively.
Does the system include self-help?
Yes, FAQs and knowledge articles are available directly within the platform.