Provide real-time hockey support to hockey clubs, hockey federations, and stakeholders.
Transform the management of affiliations, registrations, and memberships with the automation of iSquad. From player registrations to license validation and membership management, everything is centralized in one easy-to-use platform.
Hockey support services are critical for assisting users across hockey federations, hockey clubs, officials, and staff. A dedicated support environment centralizes incident reporting, troubleshooting, and ticket monitoring. Users can submit requests through portals or mobile apps and monitor the status of their issues. Support agents classify, assign, and resolve tickets within SLAs, ensuring timely assistance. The environment includes FAQs, guides, and role-based knowledge resources to reduce resolution time and increase user satisfaction.
Multi-channel support intake
- Submit tickets via web or app
- Attach screenshots or documents
- Select issue category
- Auto-assign priority
- Confirm ticket receipt
Agent ticketing dashboard
- Track ticket lifecycle
- Assign to support squads
- Log resolution steps
- Measure SLA compliance
- Generate agent performance reports
Integrated knowledge base
- Publish role-specific guides
- Answer common questions
- Embed help into suites
- Update articles dynamically
- Enable keyword search
What is hockey support used for?
To help users resolve technical issues, understand tools, and ensure smooth environment use.
How are tickets submitted?
Through dedicated support portals, email, or integrated system buttons.
Are issues monitored in real time?
Yes, users see their ticket status and receive notifications of updates.
Is support categorized by issue type?
Yes, categories help assign issues to the right squad and prioritize effectively.
Does the system include self-help?
Yes, FAQs and knowledge articles are available directly within the environment.