Organize all hockey documentation with a searchable knowledge base.
Transform the management of affiliations, registrations, and memberships with the automation of iSquad. From player registrations to license validation and membership management, everything is centralized in one easy-to-use platform.
A knowledge base in hockey environments provides searchable documentation for users to resolve common doubts, learn workflows, and adopt best practices. Articles are written in structured formats with screenshots, videos, and examples. They are grouped by topic, suite, and user role to ensure relevance. The system supports ratings, feedback, and periodic content updates. A well-maintained knowledge base enhances self-service support and environment adoption across all levels.
Category-based article structure
- Group by topic and role
- Use modular templates
- Include links to workflows
- Tag keywords for search
- Attach related resources
Search and navigation tools
- Auto-suggest search terms
- Track popular queries
- Enable breadcrumb navigation
- Filter by user type
- Support multilingual content
Content coordinatement and updates
- Assign authors and reviewers
- Log revision history
- Notify users of changes
- Archive outdated articles
- Measure article effectiveness
What is a knowledge base in hockey?
A repository of articles and guides that help users understand and use the digital environment effectively.
Can articles be rated?
Yes, users can vote on usefulness and suggest improvements.
Are updates monitored?
Yes, each article shows version history and modification dates.
Who coordinates the content?
Designated authors or admins maintain articles based on role and topic.
Is it integrated with support?
Yes, helpdesk tickets can suggest related articles or link to them directly.