Provide real-time canoeing support to canoeing clubs, canoeing federations, and stakeholders.
Transform the management of affiliations, registrations, and memberships with the automation of iSquad. From player registrations to license validation and membership management, everything is centralized in one easy-to-use platform.
Canoeing support services are critical for assisting users across canoeing federations, canoeing clubs, officials, and staff. A dedicated support solution centralizes incident reporting, troubleshooting, and ticket monitoring. Users can submit requests through portals or mobile apps and monitor the status of their issues. Support agents classify, assign, and resolve tickets within SLAs, ensuring timely assistance. The solution includes FAQs, guides, and role-based knowledge resources to reduce resolution time and increase user satisfaction.
Multi-channel support intake
- Submit tickets via web or app
- Attach screenshots or documents
- Select issue category
- Auto-assign priority
- Confirm ticket receipt
Agent ticketing dashboard
- Track ticket lifecycle
- Assign to support crews
- Log resolution steps
- Measure SLA compliance
- Generate agent performance reports
Integrated knowledge base
- Publish role-specific guides
- Answer common questions
- Embed help into systems
- Update articles dynamically
- Enable keyword search
What is canoeing support used for?
To help users resolve technical issues, understand tools, and ensure smooth solution use.
How are tickets submitted?
Through dedicated support portals, email, or integrated system buttons.
Are issues monitored in real time?
Yes, users see their ticket status and receive notifications of updates.
Is support categorized by issue type?
Yes, categories help assign issues to the right crew and prioritize effectively.
Does the system include self-help?
Yes, FAQs and knowledge articles are available directly within the solution.