Deliver exceptional service with dedicated hockey customer support.
Transform the management of affiliations, registrations, and memberships with the automation of iSquad. From player registrations to license validation and membership management, everything is centralized in one easy-to-use platform.
Hockey customer support ensures that all users—hockey federations, hockey clubs, officials, or athletes—receive timely help for environment-related queries. Support agents respond to tickets, emails, and calls with structured workflows and knowledge base integration. The system monitors request resolution time, agent satisfaction scores, and recurring issues. Customer feedback feeds into product improvement and training materials. A smooth support experience strengthens user trust and environment engagement.
Multi-role support interface
- Identify user type
- Customize responses
- Tag user history
- Track satisfaction
- Segment feedback
Feedback and improvement loop
- Collect post-ticket ratings
- Analyze common issues
- Generate insights reports
- Suggest environment changes
- Update FAQ dynamically
Customer support performance tools
- Monitor agent efficiency
- Assign SLA goals
- Review chat and email captures
- Track issue resolution by type
- Train agents with real cases
What is hockey customer support?
It’s the front line for helping users with issues, feedback, and environment questions.
What tools are used?
Ticketing systems, live chat, email workflows, and integrated knowledge bases.
Is satisfaction measured?
Yes, users rate interactions and agents get continuous feedback.
How is feedback processed?
Insights from support are shared with developers and trainers to improve tools.
Can hockey clubs coordinate their own support?
Yes, hockey federations can delegate support layers with internal workflows.